This is a space, normally on an intranet or external web service, that describes the catalogue of services offered to the users by the company and, specifically, by the FM department (cleaning, maintenance, travel, mobile telephone, fleets, moving, transfers, ...) as well as the way in which they are requested (normally on the same platform).
CAFM Features
- Availability in a space open to users to open incident tickets or requests for services, equipment, fleets, telephony, IT, ...
- It must cover the possibility of authorisation by a superior.
- Registration, closure, control over time and resources, costs and assignments, as well as alerts when the petitions are not completed.
Financial justification
- Directly
- Allows automation of certain processes and their integration within a sole management platform, reducing management times between different platforms and uploading data between them.
- Indirectly
- Allows collection of information on consumption, uses, access, etc... that allow one better knowledge of how the building behaves and, with that, to be able to make proposals for improvement to optimise it.
- Allows information to be collected to monitor sustainability programmes in organisations.
- Some softwares allow one to analyse data from different sources and of different types using artificial intelligence, to optimise uses, energy efficiency and to make forecasts for the future.