Two-way data transfer or communication between the FM management software and the ERP used by the company.
CAFM Features
- Communication by APIs or specific development.
- Frequency of communication (periodic, on demand).
- Error control.
- Maintenance / updating communication.
- Remarks
- The data that is normally transferred in that communication is related to other departments: the procurement department, human resources (registration/removal of companies, equipment, costs, resources, Labour Risk Prevention, etc.). This will certainly be an inter-department project and coordination will be a critical aspect.
- Project on demand for the FM needs: the most probable thing is that a specific development and project may be necessary.
- Questions you have to ask about FM:
- What is to be transferred? Transfer frequency?
- Convenience of the use of standards.
- Ownership of data and mapping. In the case of incongruence of data between softwares, what software dominates/prevails over the others?
Financial justification
- Directly
- Allows one to share data of interest between organisations’ software platforms, so the uploading process is performed on one platform alone and is of use to the different departments, without it being necessary to upload the information again.
- Indirectly
- Avoids incorrect or discordant information errors.
- Saves management time due to duplicated data input.
- Automates inputting a lot of data, avoiding inputting this manually.
- Expedites service billing processes and user-driven incidents (or their billing or internal assignment).
- The whole organisation works with the same updated information.